Refund Policy

Because our food is prepared from scratch specifically for your order, most food purcahses are non-refundable once preparation has begun.

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Weekly Meal & Ala Carte Orders

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Changes or cancellations must be requested before the posted weekly ordering deadline.  Once the ordering period has closed and food preparation has begun ,orders are generally non-refundable.

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Bakery Orders:

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Cancellations or charges to bakery orders must be requested as early as possible.  Refund availability will depend on whether ingredients have  been purchased or preparation has begin.  Custom and specialty orders may be subject to separate cancellation terms.

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Cooking Classes & Soulful Suppers

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Reservations are limited and food is purchased and prepared based on the number of guests attending.  Cancellation and refund terms may vary by event and will be communicated when applicable.  Please contact us as soon as possible if your plans change.

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Catering & Private Events

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Catering and private event deposits payments, cencallations and refunds are govered by the terms provided with your individual booking or agreement.

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Problems with an Order:

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If there is a problem with your order, please contact us promptly.  We want the opportunity to make it right and will address concerns on a case-by-case basis.

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Missed Pickup or Delivery

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Refunda are generally not available for orders that are not picked up during the designated pickup period or cannot be delivered because of innacurate delivery information or an unavailable recipient.  During the periods of HOT weather.  If client is not available to receive a personal delivery, a cooler must be provided in order for My Chef Stpeh, LLC to leave food unattended.

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Questions:

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For questions about a cancellation or refund, please contact My Chef Steph, LLC using the contact information prvided on the website.

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